NewVoiceMedia appoints Technical Sales Director

NewVoiceMedia is strengthening its position in Asia Pacific as a leading cloud contact centre vendor, with the appointment of Glenn Aspden as Technical Sales Director APAC.

Glenn joins with 18 years’ business solutions management experience, most recently serving as Operations Manager at National Australia Bank (NAB) where he managed contact centre technology for its 3,000-seat virtual contact centre. Prior to that, he held senior positions at a number of contact centre vendor and telecommunications businesses including Stellar, Excelior and Telstra.

The company’s commitment to the region is an integral part of its plans for worldwide expansion, and the announcement closely follows the appointment of Brett Waters as Vice President, Asia Pacific. NewVoiceMedia is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Research, and has doubled the number of staff in the last year to meet the increased demand for its technology.

Brett comments, “Glenn’s appointment to this newly created role reflects NewVoiceMedia’s significant growth and further demonstrates our ongoing commitment to providing customers and prospects in the region with the best possible support. Glenn’s extensive knowledge of cloud contact centre technology will be put to very good use and he will play a vital role in driving expansion in one of our highest growth regions”.

Glenn adds, "I’m very pleased to be joining NewVoiceMedia at this exciting time in the company's growth and am looking forward to building on recent successes and momentum”.

View the original article here

Toughshield appoints mobile telecoms expert Sue Osborne

Toughshield, the global provider of rugged smartphone devices, has appointed Sue Osborne as a Channel Manager for the UK and Ireland. Reporting to Merrick Edwards, Business Development Director, Osborne will be responsible for new business and channel partner management, working with customers to identify opportunities that will then be fulfilled via strategic channel partners.

Osborne has spent the last 14 years in the mobile telecommunications industry working both with network operators and mobile software solutions providers. She spent 11 years with Orange (now Everything Everywhere) as Business Manager in the Corporate Auto / Transport Sector where she was responsible for winning business with some of the largest UK and Global enterprise customers including many household names. She has also held senior sales positions with Virgin Business Media, Crown Computing and, most recently, Vodafone.

Commenting on her new role Osborne said: “The enterprise smartphone market is experiencing phenomenal growth at the moment and Toughshield has a vision to become one of the leading players. This is a hugely exciting opportunity for me and I am looking forward to introducing Toughshield to my network of contacts and to working with the channel to maximise this opportunity.”

Merrick Edwards welcomed Osborne’s appointment saying: “Sue brings a wealth of understanding of the mobile communications needs of enterprise customers combined with a deep knowledge of the mobile operators. Her skills and experience will further enhance our rapidly growing sales team and I am confident that she will make a very positive contribution to the future success of Toughshield as it takes advantage of the rapid growth of enterprise smartphone adoption in the UK and Ireland.”

About Toughshield:

Toughshield has been building its sales and business development team as it executes its plan to be a leading provider of ruggedised smartphones to the enterprise market. Recent hires include Merrick Edwards, Business Development Director; Andy Lee, Channel Manager and Mercedes Gilkes, Business Development Manager.

Founded in 2010 with headquarters in London, Toughshield (http://www.tough-shield.com) is a global provider of smartphone devices, which offer a blend of consumer design and ease of use, combined with enterprise specific functionality and durability. These include the R500, a ruggedised smartphone that offers dedicated push to talk and lone worker panic buttons, dual SIM and Near Field Communication. Designed for the elements, the R500 is IP67 and MIL-STD-810 rated against dust and water ingress and comes with Gorilla Glass.

Its rugged build and dedicated safety features make it ideal for enterprise customers with mobile workers in a range of sectors including security, transport and logistics, local authority and healthcare. The company continues to develop new smartphones and tablets to meet the specific needs of mobile workers in a variety of sectors. The Toughshield team is ideally placed to address this market having broad experience of both the rugged enterprise mobility and consumer smartphone markets.

View the original article here