Showing posts with label Telecoms. Show all posts
Showing posts with label Telecoms. Show all posts

Toughshield appoints mobile telecoms expert Sue Osborne



Toughshield, the global provider of rugged smartphone devices, has appointed Sue Osborne as a Channel Manager for the UK and Ireland. Reporting to Merrick Edwards, Business Development Director, Osborne will be responsible for new business and channel partner management, working with customers to identify opportunities that will then be fulfilled via strategic channel partners.

Osborne has spent the last 14 years in the mobile telecommunications industry working both with network operators and mobile software solutions providers. She spent 11 years with Orange (now Everything Everywhere) as Business Manager in the Corporate Auto / Transport Sector where she was responsible for winning business with some of the largest UK and Global enterprise customers including many household names. She has also held senior sales positions with Virgin Business Media, Crown Computing and, most recently, Vodafone.


Commenting on her new role Osborne said: “The enterprise smartphone market is experiencing phenomenal growth at the moment and Toughshield has a vision to become one of the leading players. This is a hugely exciting opportunity for me and I am looking forward to introducing Toughshield to my network of contacts and to working with the channel to maximise this opportunity.”


Merrick Edwards welcomed Osborne’s appointment saying: “Sue brings a wealth of understanding of the mobile communications needs of enterprise customers combined with a deep knowledge of the mobile operators. Her skills and experience will further enhance our rapidly growing sales team and I am confident that she will make a very positive contribution to the future success of Toughshield as it takes advantage of the rapid growth of enterprise smartphone adoption in the UK and Ireland.”


About Toughshield:


Toughshield has been building its sales and business development team as it executes its plan to be a leading provider of ruggedised smartphones to the enterprise market. Recent hires include Merrick Edwards, Business Development Director; Andy Lee, Channel Manager and Mercedes Gilkes, Business Development Manager.


Founded in 2010 with headquarters in London, Toughshield (http://www.tough-shield.com) is a global provider of smartphone devices, which offer a blend of consumer design and ease of use, combined with enterprise specific functionality and durability. These include the R500, a ruggedised smartphone that offers dedicated push to talk and lone worker panic buttons, dual SIM and Near Field Communication. Designed for the elements, the R500 is IP67 and MIL-STD-810 rated against dust and water ingress and comes with Gorilla Glass.


Its rugged build and dedicated safety features make it ideal for enterprise customers with mobile workers in a range of sectors including security, transport and logistics, local authority and healthcare. The company continues to develop new smartphones and tablets to meet the specific needs of mobile workers in a variety of sectors. The Toughshield team is ideally placed to address this market having broad experience of both the rugged enterprise mobility and consumer smartphone markets.


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Telecoms Dealer Channels create new revenue streams with Call Centres using salestar connect



Salestar connect, software provider for the telecommunications and cellular industry provides a comprehensive call centre software solution. With over a decade of experience and present in many countries around the world, salestar connect is considered the UK and Ireland’s leading telecom software solution for the dealer channel.

Delivering solutions to Network Operators, Service Providers, SIM Card Distributors, Franchises, Master Dealer Agents, Dealers, Retailers and more, salestar connect has spent the last decade perfecting their offerings. The Call Centre software solution is evidence of that according to Chief Solutions Officer Deen Ossman, “The call centre is a vital part of any telecommunications business which is why we created a solution that encompassed all the telecom-specific functions needed to run one and to increase opportunities to sell and market to customers.” Of course the customer is central too, and the system was designed to create a consistent service and an excellent customer experience for them.


Some of the main benefits of the Call Centre solution are:


·         All actions are carried out in real-time resulting in better CRM and decisions made with the latest information.


·         Set up offers with automatic profit on deals calculated instantly. Commissions are also calculated in real time.


·         Easily follow up renewals/upgrades with inbuilt reminders and alerts.


·         Online Credit Checks, Network Activations, IMEI tracking within the system means that there is no double entry and actions are easy to monitor.


·         Create Marketing Campaigns with comprehensive information and execute them optimally using inbound/outbound methods.


·         Manage the entire lead life-cycle: lead generation, prioritisation, sale, and follow-up


·         Record all calls with customers for more in depth CRM


·         Access information on phone & activation histories, contracts & service entitlements, service levels, & warranties


·         Manage the repair and returns process with billing and shipping included


·         Analytics and Reports


The Call Centre software solution can be fully integrated into all other dealer management systems that are provided with salestar connect. This means that clients can grow their sales platforms one step at a time with the scalable solution, for example Retail EPOS systems, corporate B2B software and e-commerce systems are all available with complete CRM, Finance and Billing systems included in a single database.


Find out more about salestar connect at http://www.salestar.co.uk OR


         http://www.linkedin.com/company/salestarconnect


Editors Notes
salestar connect
is the UK’s leading software solution for the Telecom and Cellular Dealer Channel, delivering best-of-breed business management solutions with telecom specific functionalities such as IMEI Tracking, Activation Wizards, Commission Management, Air Time Distribution and Price Book management to Network Carriers, Service Providers, Distributors, Dealer Management, Dealer Master Agents, Retailers, and Dealers for 10+ years.


Media Contact  


Carlene Ahangama


Marketing Copywriter


+44 (0) 208 123 8720


carlene@programus.co.uk


Company Information


Deen Ossman


Chief Solutions Officer


+44 (0) 20 8875 0111


deen@salestar.co.uk


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Rohde & Schwarz Topex welcomes you to Chicago International Telecoms week (ITW) 2013



The second event on Topex Rohde & Schwarz agenda for 2013, ITW, is the meeting point for the community world telecommunications wholesale buying and selling of the voice and data products and services. Rohde & Schwarz Topex attention in this fair will focus on its main solutions: Topex multiswitch and the GSM Gateway family.

Topex multiSwitch, a carrier-grade Softswitch class 4 & class flexible solution 5, is located in the centre of the architecture of next generation networks Topex and it is designed for small and medium-sized enterprises which intend to provide voice services to their clients on a pay as you grow basis. It platform includes the widest range of signaling protocols in the same equipment, provide information of call control to establish, maintain, the tour and the termination of voice calls. In addition, it serves as interface for the improvement of the service and application platforms.


The company will also with the family of Rohde & Schwarz Topex GSM-Gateways. It has many features and services and is an excellent solution for large companies with traffic loud to GSM networks, centres of calls or other carriers. The standard use of the equipment allows the client to interface the PSTN traditional via E1 interface to IP networks, offering a direct route between IP, digital, analog and GSM networks. Its main feature is to interconnect VoIP & PSTN networks with all kinds of GSM networks with benefits such as Least Cost Routing.


Another product proposed for this event is Topex VoiBridge, a gateway of small capacity used as gateway trunk between an IP PBX and mobile networks. With this equipment, customers can make considerable savings on calls due to the advanced features of LCR. The product supports up to 4 channels HSDPA to IP and works with any IP PBX or Softswitch, based on SIP and H323 protocols. Topex VoiBridge also includes Extension of the mobility features and it is a convergence solution perfect for customers with IP PBX infrastructure.


"We are excited to participate again in ITW that the show has proved the good place to strengthen business partnerships with international phone service providers."-a said Mr Constantin Dumitrescu, sales & Marketing at Rohde & Schwarz Topex Director. We invite you to access detailed information on Rohde & Schwarz Topex has to offer in terms of products, solutions and services by visiting the booth 1020, at the Hyatt Regency Hotel, purple level, in Chicago.


On Rohde & Schwarz Topex:


Rohde & Schwarz Topex is among the most innovative, fast growing European telecommunications equipment manufacturers, providing a wide range of communications applications. The company has many years of experience in the research, development and manufacture of these two devices of civilian and military telecommunications. Rohde & Schwarz Topex lever expertise includes: next generation network solutions Softswitch, media gateways for the TDM, VoIP, GSM and CDMA (2 G, 3 G), gateways signalling (SS7, ISDN, R2, SIP and H323), routers broadband mobile Wi - Fi, Terminal fixed and mobile (2 G, 3 G) and ATC Voice Communication systems.


View the original article here